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Customer Care

We exist to serve our customer, and our key focus is to provide the best services timely and deliver value beyond customer expectations. Our effort is to create industry benchmarks for our services and redefine these benchmarks with every subsequent service we shall deliver.

There is a special effort to listen to the customer, and take heed of their compliments and complaints. There is a dedicated function called ‘Customer Care’, and the Customer Care Executive is the most empowered person in our organisation.

Customer Speak

Deloitte Haskins & Sells

“We are please to state that Datagen have carried out the loss study successfully, to our satisfaction and were appreciated by our Client by addressing all complexities and introducing a number of innovative concepts. Through this study, they have demonstrated excellence in diagnosing and suggesting ways to reduce technical losses in the distribution systems of state electricity boards”

“I am pleased to say that the study undertaken is exhaustively systematic, detailed and gives insight into matters like meter accuracy, unbalanced loading of DTs with duration of unbalance, loading/overloading of DTs with duration of overload, billing analysis, lines with high technical loss and above all a list of consumers suspected to be pilfering energy and location of unauthorized consumers on LV network”

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